Last Updated: April 18, 2025

This Privacy Policy for NeuraNexus AI (“we,” “us,” or “our”) explains how we collect, use, store, and share your personal information when you use our services (“Services”), including:

  • Visiting our website at https://neuranexusai.com or any other website that links to this Privacy Policy
  • Engaging with us in other ways, such as through sales, marketing, or events

If you have any questions or concerns about this policy or how we handle your personal information, please contact us at support@neuranexusai.com.

Summary of Key Points

  • Personal Information Collection: We collect personal information you provide to us and some information automatically when you use our Services.
  • Sensitive Information: We do not process sensitive personal information (e.g., racial or ethnic origins, religious beliefs).
  • Third-Party Data Collection: We do not collect personal information from third parties.
  • Data Processing: Your data is processed to provide and improve our Services, ensure security, and comply with legal obligations.
  • Data Sharing: We may share your data in specific cases, such as business transfers or legal requirements.
  • Data Security: While we take reasonable measures to protect your information, no system is completely secure.
  • Your Rights: Depending on your location, you may have rights regarding access to and control over your personal data.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

  • Register for an account
  • Express interest in our Services
  • Participate in activities related to our Services (e.g., surveys or promotions)
  • Contact us directly

Types of personal information may include:

  • Names and contact details (e.g., email addresses)
  • Usernames and passwords
  • Billing addresses and payment details (e.g., debit/credit card numbers)

All personal information you provide must be accurate and up to date.

Information Collected Automatically

When you visit or interact with our Services, we may automatically collect technical data, such as:

  • IP address, browser type, and device characteristics
  • Operating system and language preferences
  • Usage data (e.g., pages viewed, time spent on the site)

This helps us maintain the security of our Services and improve the user experience.

How We Process Your Information

We process your personal data for the following purposes:

  • To facilitate account creation and authentication
  • To provide and manage our Services effectively
  • To improve user experience by analyzing usage trends
  • To send marketing communications (if you’ve opted in) — you can unsubscribe anytime
  • To ensure the security of our platform and prevent fraud

Legal Bases for Processing Personal Information

If You Are in the EU or UK

We rely on the following legal bases under GDPR:

  • Consent: When you explicitly agree to data collection (e.g., newsletters)
  • Legitimate Interests: For improving user experience or preventing fraud
  • Legal Obligations: To comply with laws
  • Vital Interests: To protect someone’s life or safety

If You Are in Canada

We process your data based on express or implied consent unless otherwise permitted by law.

Data Sharing

We may share your personal information in the following situations:

  • Business Transfers: During mergers, acquisitions, or sales of company assets
  • Legal Compliance: When required by law or court orders
  • Service Providers: With trusted third-party vendors who assist in delivering our Services

Data Security

We implement both technical and organizational safeguards to protect your personal information from unauthorized access, theft, or misuse.

Please note: No system is completely secure.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data under certain conditions
  • Opt out of marketing communications

To exercise these rights, contact us at support@neuranexusai.com

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by the “Last Updated” date at the top of this page.

Contact Us

For any questions or to exercise your rights, please reach out to:

Email: support@neuranexusai.com